Last updated: 17th May 2025

At Colourful Children, we understand that life can be unpredictable. We aim to hold a flexible and fair refund process while honouring the time, energy, and preparation that goes into each session and workshop.

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1. Cancellations by You

We kindly ask that you provide at least 48 hours’ notice if you need to cancel or reschedule a booking. You can do this via email or through your booking confirmation.

​Refund Eligibility:

• 48 hours or more notice: You may request a full refund or reschedule at no cost.

• Less than 48 hours’ notice or no-shows: We are unable to offer a refund due to the short notice, as your space has been held and prepared for.​

 

2. Cancellations by Us

If we ever need to cancel or reschedule due to unforeseen circumstances (e.g., illness, emergencies, or low enrolment), you will be given the option of:

• A full refund

• Rescheduling to a new date

• A credit toward a future session or workshop

We will always aim to notify you as early as possible and offer alternatives that feel good to you.

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3. Workshop Refunds

Because our creative art workshops often have limited spaces and require preparation, the following applies:

• Full refunds are available up to 48 hours before the workshop starts.

• After that, no refunds can be issued unless in exceptional circumstances (please contact us).

If you’re unable to attend, you may be able to transfer your place to a friend – just let us know in advance.

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4. Digital Offerings or Gift Vouchers (if applicable)

• No refunds are available for digital downloads, once accessed.

• Gift vouchers are non-refundable but transferable to another person or service of equal value.

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5. How to Request a Refund

To request a refund or discuss your situation, please contact us via:

Email: naocolourfulchildren@gmail.com
Include your full name, booking details, and reason for the request. We’ll respond as soon as possible.